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DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard

U.S. CPSCFireSold on AmazonSold on WalmartDec 21, 2023
Recalled Hover-1 Helix hoverboard in Camouflage
Recalled Hover-1 Helix hoverboard in Camouflage
Recalled Hover-1 Helix hoverboard in Galaxy
Recalled Hover-1 Helix hoverboard in Galaxy
Hover-1 Helix label on the bottom of the hoverboard
Hover-1 Helix label on the bottom of the hoverboard
Hover-1 Helix serial number label on the bottom of the hoverboard
Hover-1 Helix serial number label on the bottom of the hoverboard

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.

Remedy

Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.

Replace

Incidents & injuries

DGL has received three reports of fire, which are associated with five reports of people experiencing headaches, nausea, or coughs from smoke inhalation and approximately $25,000 in reported property damage.

Product description

This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.

Sold on

Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.

Contact the company

DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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