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Polycom Inc. Recalls Conference Phone Batteries for Fire Hazard

U.S. CPSCFireBurnsFeb 17, 2006
Conference Phone using Recalled Battery Pack
Conference Phone using Recalled Battery Pack
Recalled Battery Pack (12-hour talk time)
Recalled Battery Pack (12-hour talk time)
Recalled Battery Pack (24-hour talk time)
Recalled Battery Pack (24-hour talk time)
Date Code and Part Number
Date Code and Part Number

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

These batteries can overheat, which could pose a fire or burn hazard.

Remedy

Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.

Incidents & injuries

Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.

Product description

The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows: Part Number SKU number Date Code 1520-07803-001 2200-07803-001 1205 or earlier (December 2005) 1520-07804-001 2200-07804-001 1205 or earlier (December 2005) The batteries have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery Part Numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.

Sold on

Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.

Contact the company

For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 414-4183 or (978) 292-5504 between 8 a.m. and 8 p.m. ET Monday through Friday. Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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