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Polycom, Inc. Recalls Wireless Conference Phone Batteries Due to Fire Hazard

U.S. CPSCFireBurnsJun 5, 2008
SoundStation2W Conference Phone
SoundStation2W Conference Phone
12-hour talk time Battery Pack
12-hour talk time Battery Pack
24-hour talk time Battery Pack
24-hour talk time Battery Pack
Battery Pack Date Code Example: GP0108 (January 2008) and Part Number Example: 1520-07804-003
Battery Pack Date Code Example: GP0108 (January 2008) and Part Number Example: 1520-07804-003

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The battery packs can overheat, posing a fire or burn hazard.

Remedy

Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom for a free replacement battery pack.

Incidents & injuries

Polycom has received one report of a battery pack overheating resulting in minor property damage. No injuries have been reported.

Product description

The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polycom's SoundStation2W wireless conference phones from December 1, 2007 until May 2, 2008, and separately as replacement battery packs during the same time period. The SoundStation2W part numbers and SKU numbers are printed on the underside of the telephone and include the following models: Part Number SKU Number 2201-67800-022 2200-07800-001 2201-67880-022 2200-07880-001 SoundStation2W recalled battery pack part numbers, SKU numbers and date codes are as follows: Part Number SKU Number Date Code 1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) 1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) The battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the part number printed on the white label of the battery.

Sold on

Authorized dealers nationwide through catalogs, online, telesales, office supply stores, the Polycom Web store, and Fry's Electronics retail locations from December 2007 through May 2, 2008 for between $700 and $900. Replacement battery packs were sold for between $50 and $90 through the same outlets.

Contact the company

For additional information, contact Polycom, Inc. at (800) 963-7627 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's Web site at www.polycom.com/2WBattery

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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