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Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard

U.S. CPSCElectric shockSold on AmazonFeb 6, 2019
Light-gray Dell Power Bank with the recalled dark-gray Dell Hybrid Power Adapter.
Light-gray Dell Power Bank with the recalled dark-gray Dell Hybrid Power Adapter.
Label of recalled Dell Hybrid Power Adapters sold with Dell Power Banks.
Label of recalled Dell Hybrid Power Adapters sold with Dell Power Banks.
Detached casing of recalled Dell Hybrid Power Adapter sold with Dell Power Banks.
Detached casing of recalled Dell Hybrid Power Adapter sold with Dell Power Banks.

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.

Remedy

Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.

Replace

Incidents & injuries

Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.

Product description

This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com

Sold on

Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.

Contact the company

Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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